Frequently Asked Questions
What payment methods do you accept?
We accept a variety of payment methods, including credit and debit cards, bank transfers, and popular online payment gateways for your convenience.
Do you offer international shipping?
Yes, we ship our products globally. Shipping costs and delivery times may vary based on your location.
How can I track my order?
Once your order is shipped, we will provide you with a tracking number via email, allowing you to monitor its status.
What is your return policy?
We accept returns within 14 days of delivery if the items are unused and in their original condition. Please contact us to initiate the return process.
Can I request samples before placing a bulk order?
Yes, we offer samples for many of our products. Please reach out to us for more details on how to request samples.
Are your products handmade?
Yes, all our products are handcrafted by skilled artisans, ensuring unique quality and attention to detail.
How long does it take to process my order?
Order processing typically takes 3-5 business days, depending on the items ordered and inventory availability.
Do you offer bulk discounts?
Yes, we provide discounts for bulk orders. Please contact us for pricing details and more information.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours with photos of the damage, and we will assist you in resolving the issue.
How can I contact customer service?
You can reach our customer service team via email or phone, and we will be happy to assist you with any questions or concerns you may have.